All Standard Box orders placed by 12pm are allocated with our selected couriers Royal Mail, DPD or Hermes on a 1-2 day courier service for dispatch the same day where possible. Orders should arrive with you within 1-2 working days of collection by the courier for shipment. Upon receipt of the order, please ask the receiver to check that all items are present and correct, and notify us within 48 hrs of any damages or discrepancies. If you do not contact us within this time, we will conclude that you are satisfied with the receipt of your order as correct and complete and you will be liable for all items in your delivery.
Our Seasonal Themed Box orders will have a cut off date for delivery on the selected items. Once this date has arrived then The Goodie Box will send out all collated orders for arrival before the seasonal date, e.g Easter, Christmas, Fathers & Mothers day.
**Please note we do not dispatch or deliver goods on Saturdays, Sundays or on days when Goodie Box warehouse is closed. (i.e. public holidays, over Christmas etc.)**
All orders will automatically qualify for FREE shipping to UK Mainland addresses.
The Goodie Box Size Guide
The Goodie Box is proud to provide gifts for all the family and all occasions that fit through a letterbox. In order to do this we base all our packaging on UK postal guidelines. We understand every letter box will vary but the standard size is around 254mm x 38mm. Based on this and the recommended sizes from our couriers we have made all our boxes within the 320mm (long) x 230mm (wide) x 20mm (deep).
The Goodie Box can not take any responsibility if your items arrive to your selected destination and can not fit through the letterbox. If a missed delivery slip has been left then please accept our apologies but this is based on the final destinations letterbox size and not the parcel size that has been sent.
We thank you for shopping with us, and hope that you and your intended recipient are very happy with your purchase, but we understand that you may at some point wish to return an item to us for various reasons. If you do choose to return an item, our aim is to make that process as quick and convenient as possible.
If you want to return an unwanted item when there is nothing wrong with it, please contact us within 14 days of receipt of your purchase. You may know that you are automatically entitled to a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person – unless it’s bespoke or made to measure. The item must be unused and in a resalable condition – we request that you use the original packaging where possible to send the item back to us. You are welcome to arrange shipping yourself, or you can contact us at orders@thegoodiebox.co.uk and we will arrange a collection for you. Return shipping charges are £10 per box. We will only arrange collections from addresses in the UK.
Any refunds will be issued less the relevant collection charges once the item has been received back into our warehouse. Refunds will be made back via the original payment method and will be processed within 14 days by The Goodie Box.
Please email us at orders@thegoodiebox.co.uk if you wish to change or cancel your order – we aim to respond to your email within 24 hours. Please include your order number and name when you contact us. If your order has already dispatched, our standard returns procedure will be followed. If you refuse your delivery because you wish to cancel, a collection charge will be applicable.
